In 1994, Organizational Quality Associates (OQA) was established as an education and consulting organization to improve the quality, productivity, and effectiveness of organizations and individuals.

Collectively, with more than 800 years of diverse experience in leading public, private, and non-profit organizations our experiences provide the depth necessary to provide real-world solutions for your organization. As leaders, line managers, and educators, we have all held significant local, regional, and national leadership positions directly related to customer service, performance management, performance evaluation, strategic planning, emergency services, the incident command system and operations.

Because of our knowledge base and experience, we are able to put together project teams that can assess your agency's needs and customize the solutions—offering training courses and exercises to meet your organization’s specific requirements. We are committed to quality in everything that we do. We incorporate continuous improvement loops in each deliverable to ensure that we evaluate our own effectiveness and make positive adjustments to everything we do to ensure that we understand your environment, culture, and vision for the future.

Finally, we are dedicated to supporting the training we provide with follow-up on coaching to help participants—in particular, leaders, managers and supervisors—implement what they have learned in their daily work environment.

Type of Business Organization: Corporation, Closely Held (Private)
Small Business Size Standard: Small (23 employee-owners)
Where Incorporated: Arizona
DUNS Number: 05-378-3465
NAICS Code: 611430